Privacy Policy
1. About this policy
This Privacy Policy explains how Steve's Man and Van (“we”, “us” or “our”) handles personal information when you visit stevesmanandvan.co.uk/, submit an enquiry or make a booking.
We provide man and van hire, domestic and commercial removals, student and office moves, single-item collection and delivery, motorbike transport and clearance services. Our website invites visitors to contact us using a form requesting a name, telephone number, email address and message. It also provides an online booking link.
2. Personal information we collect
Depending on your enquiry or booking, we may collect your name, telephone number, email address, collection and delivery addresses, booking details, information about the items to be moved, access and parking arrangements, and other information you choose to provide. We may also keep communications about quotations, changes, payments and the work carried out.
When you visit the website, technical information may be recorded by the website or its hosting provider, including IP address, browser and device details, pages requested and security logs. Cookies and similar technologies may also process information as described in our Cookie Policy.
3. How we use your information
- To respond to enquiries and provide quotations.
- To assess the size and requirements of a move, collection, delivery or clearance.
- To arrange, manage and carry out bookings, including contacting you about arrival times, delays or changes.
- To process payments, maintain business records and handle questions or complaints.
- To operate, maintain and protect the website and prevent misuse.
- To comply with legal obligations and establish, exercise or defend legal claims.
4. Lawful bases for processing
Where UK data protection law applies, we process personal information under one or more lawful bases: taking steps at your request before entering into a contract and performing a contract; complying with legal obligations; pursuing legitimate interests in operating and improving the business, communicating with customers, keeping appropriate records and protecting our services; or consent where consent is required.
5. Sharing your information
We do not sell your personal information. We may share information with service providers who support website hosting, communications, online booking, payment processing or business administration, where this is necessary for the relevant purpose. We may also disclose information to insurers, professional advisers, law enforcement or public authorities where appropriate or legally required.
Where another organisation processes information on our behalf, we expect suitable safeguards to be in place. Third-party booking and payment services may handle information under their own privacy notices and terms.
6. Payments
The website’s published booking information refers to cash, card and certain digital wallet payment options, with some larger moves or projects potentially requiring a booking deposit. We do not ask you to send full payment card details through the website contact form. Payment information entered into a third-party payment service is handled in accordance with that provider’s privacy and security arrangements.
7. Data retention and security
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including managing bookings, dealing with enquiries or disputes, and meeting legal, tax and accounting requirements. We take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure. No method of internet transmission or electronic storage is completely secure.
8. International transfers
If a service provider transfers personal information outside the United Kingdom, appropriate safeguards will be used where required by data protection law.
9. Your rights
Depending on the circumstances, you may have the right to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or to object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Links to other websites
Our website links to an external online booking service and may link to other third-party websites. We are not responsible for the privacy or security practices of those websites. Please review the relevant provider’s privacy information before submitting personal information.
11. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, website, data practices or legal requirements. The latest version will be published on this website.
12. Contact
For questions about this policy or to exercise your data protection rights, please contact us by telephone on 07768 609 598 or use the contact form on our website.